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ASP Frequently Asked Questions

What exactly is an ASP?

What is special about Horizon's ASP software?

Why should we choose the ASP rather than operate an in-house program?

What do we need in order to connect with the ASP?

What is included in the ASP Monthly Fee?  What charges are extra?

What if we decide we want Horizon in-house after we've begun the ASP?

How long does it take from order to installation?

Do you have an application availability guarantee?

How often are backups done and how are they secured?

Are you HIPAA compliant?

What features are offered in the ASP model?

Can we customize the program to meet our needs?

When will application upgrades be performed?

How do you control who has access to our data?

Is your data center secure?

Can we get a copy of our data?

 

What exactly is an ASP?

An Application Service Provider is a business that hosts software on the ASP's own computer at a single site and allows end-user clients to share use of the software via remote communication connections.  The ASP relieves the end-user client of the financial burden of software and hardware purchase, maintenance, and upgrades, and provides specialized services such as data storage, management, backups, training and support.  In return, the end-user client typically pays a periodic service for a specified time.

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What is special about Horizon's ASP software?

Horizon is one of a very small number of medical billing and practice management systems capable of running an ASP in a fast, reliable, real-time environment.  What's more, it has a number of distinct advantages over other ASPs we've encountered:

1.    Horizon allows remote connection via the Internet.  This cost-effective method utilizes your existing Internet infrastructure.  It does not incur long distance charges or require special equipment as do other communications methods.

2.    Data is very secure.  In addition to sophisticated access controls and activity tracking, Horizon protects your data through HIPAA standard encryption.

3.    System interaction is real time.  Unlike many other medical ASP systems which utilize the Internet, Horizon's users interact with the host server in real time just as if they were located in the same office.  You do NOT submit and receive pages as with competing products.  Each keystroke is live with the server.

4.    Speed is fast.  Even when making a dozen or more "hops" through nodes on the Internet, data speed is very impressive.  Most prospects comment that it's faster than their current in-house systems.

5.    Training and troubleshooting are handled as if we were in your office.  Authorized ASP staff can view the screen in use by any remote user, and can talk them through learning and problem solving over the telephone.  Communication is extremely effective and cost efficient.

7.    Horizon is tried and proven.  Not only has it been in use and continuously improved since 1981, it has serviced remote clients via the Internet for over 2 years and the system works great!

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Why should a we choose the ASP rather than operate an in-house program?

There are a number of distinct benefits offered by the ASP.  Among them:

bulletNo software to buy or upgrade.  The ASP is responsible for acquiring, updating and maintaining latest version software on the host server.  The client is relieved of this financial outlay.
bulletNo expensive computer hardware to purchase, maintain or upgrade.  Horizon can be accessed by the client via the Internet using whatever hardware and ISP they choose.
bulletNo long-term commitments.  Clients pay periodic rental fees for services provided.
bulletOne monthly all-inclusive fee covers software rental, maintenance, customer support, and unlimited electronic claims.  Many clients prefer a regular predictable expense.
bulletASP staff maintains hardware, performs backups, and ensures that latest version software is always online.  Clients no longer have to be a computer "experts" themselves and can focus on running their medical practices.
bulletEnhanced service.  Since the ASP houses the client's data, any problem can be resolved very quickly.
bulletInteractive training.  When a question is encountered, authorized ASP staff can view the user's screen and keystrokes and easily walk them through questions via the telephone.

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What do we need in order to connect with the ASP?

Return to top of page

What is included in the ASP Monthly Fee?  What charges are extra?

Return to top of page

What if we decide we want Horizon in-house after we've begun the ASP?

Return to top of page

How long does it take from order to installation?

Return to top of page

Do you have an application availability guarantee?

Return to top of page

How often are backups done and how are they secured?

Return to top of page

Are you HIPAA compliant?

Return to top of page

What features are offered in the ASP model?

Return to top of page

Can we customize the program to meet our needs?

Return to top of page

When will application upgrades be performed?

Return to top of page

How do you control who has access to our data?

Return to top of page

Is your data center secure?

Return to top of page

Can we get a copy of our data?

Return to top of page

 
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